• Email : info@logicel.net
Next
Available Languages : Arabic
  • The WooW - The Customer Experience

  • Session 1: Introduction: Experience VS Expectations Now Playing
  • Session 2: Example of a Positive Sign
  • Session 3: Example of a Negative Sign
  • Session 4: Expectations are the key
  • Session 5: The Third Sign
  • Session 6: Scenario - A
  • Session 7: Scenario - B
  • Session 8: Scenario - C
  • Session 9: Reputation
  • Session 10: Customer Loyalty
  • Session 11: Re-purchase
  • Session 12: Role of Feelings
  • Session 13: Customer Characteristics
  • Session 14: Complaining System - Part 1
  • Session 15: Complaining System - Part 2
  • Session 16: The Customer is Less Tolerated - Part 1
  • Session 17: The Customer is Less Tolerated - Part 2
  • Session 18: The Customer is Less Tolerated - Part 3
  • Session 19: The Customer is More Informed
  • Session 20: It's not an Option
  • Session 21: Economic Turbulence
  • Session 22: Competition Pressure
  • Session 23: Nokia Case
  • Session 24: Conclusion

Course by

Tatweer International

Tatweer International is the first Career e-Development company in Egypt.

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