Available Languages :
Arabic
The WooW - The Customer Experience
- Session 1: Introduction: Experience VS Expectations Now Playing
- Session 2: Example of a Positive Sign
- Session 3: Example of a Negative Sign
- Session 4: Expectations are the key
- Session 5: The Third Sign
- Session 6: Scenario - A
- Session 7: Scenario - B
- Session 8: Scenario - C
- Session 9: Reputation
- Session 10: Customer Loyalty
- Session 11: Re-purchase
- Session 12: Role of Feelings
- Session 13: Customer Characteristics
- Session 14: Complaining System - Part 1
- Session 15: Complaining System - Part 2
- Session 16: The Customer is Less Tolerated - Part 1
- Session 17: The Customer is Less Tolerated - Part 2
- Session 18: The Customer is Less Tolerated - Part 3
- Session 19: The Customer is More Informed
- Session 20: It's not an Option
- Session 21: Economic Turbulence
- Session 22: Competition Pressure
- Session 23: Nokia Case
- Session 24: Conclusion
Course by
Tatweer International
Tatweer International is the first Career e-Development company in Egypt.
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