• Email : info@logicel.net
Tatweer International

The WooW - The Customer Experience

The WooW - The Customer Experience

EGP 199


Start Learning Now

About the Course

Although the definition of a sale is simple enough, the process of turning someone into a buyer can be very complex. 
Expectations of the commercial value Customer Experience can bring to a business is rising relentlessly.
For the people leading and managing the Customer experience. it brings challenges and opportunities So knowing how to operationalize Customer experience efforts, how to bring it to life for everyone and how to use customer experience-thinking to strengthen the organization is essential.

Intended Learning Objectives:

  • Differentiate between customer Experience and Expectations
  • Learn how to identify your customers’ needs
  • Read positive and negative signs
  • Understand the role of emotions in effective sales 
  • Apply the “Extra Mile” in sales experience 
  • Positive and negative marketing results 
  • Customer Loyalty and Repeated purchase 
  • Apply the equation of :Experience = Expectations = Feelings 
  • Evaluate today’s customer characteristics : More powerful – Less tolerant – more knowledgeable 
  • Understand role of Social Media – Positive and Negative Viral Effects
  • Apply the WOOW technique in sales  

Skills

Beginner

Duration

40 Min

Sessions

24 Sessions

Languages

Arabic

  • The WooW - The Customer Experience

  • Session 1: Introduction: Experience VS Expectations
  • Session 2: Example of a Positive Sign
  • Session 3: Example of a Negative Sign
  • Session 4: Expectations are the key
  • Session 5: The Third Sign
  • Session 6: Scenario - A
  • Session 7: Scenario - B
  • Session 8: Scenario - C
  • Session 9: Reputation
  • Session 10: Customer Loyalty
  • Session 11: Re-purchase
  • Session 12: Role of Feelings
  • Session 13: Customer Characteristics
  • Session 14: Complaining System - Part 1
  • Session 15: Complaining System - Part 2
  • Session 16: The Customer is Less Tolerated - Part 1
  • Session 17: The Customer is Less Tolerated - Part 2
  • Session 18: The Customer is Less Tolerated - Part 3
  • Session 19: The Customer is More Informed
  • Session 20: It's not an Option
  • Session 21: Economic Turbulence
  • Session 22: Competition Pressure
  • Session 23: Nokia Case
  • Session 24: Conclusion

Course by

Tatweer International

Tatweer International is the first Career e-Development company in Egypt.

Read full biography