Office Management

This course will help you to:

• learn the most important skills in dealing with phone calls and the differences between the various phone systems.
• Pay attention to the most important rules of handling mails and packages.
• Know the basics of filing and the different filing approaches and steps.
• Learning how to handle office equipment to increase efficiency by using them correctly and safely.
• Learn the importance of keeping waste to a minimum and how to do so.
• Know how to handle different types of meetings effectively by knowing the steps of a successful meeting.
• Know the most important practices and procedures in organizing travel and accommodation.
• Know the most important practices and procedures in managing diary.
• Realize the principles of effective customer service.
• Understand the concept of reception service and the responsibilities of a receptionist.