About the Course
This course will help you to:
- learn the most important skills in dealing with phone calls and the differences between the various phone systems.
- Pay attention to the most important rules of handling mails and packages.
- Know the basics of filing and the different filing approaches and steps.
- Learning how to handle office equipment to increase efficiency by using them correctly and safely.
- Learn the importance of keeping waste to a minimum and how to do so.
- Know how to handle different types of meetings effectively by knowing the steps of a successful meeting.
- Know the most important practices and procedures in organizing travel and accommodation.
- Know the most important practices and procedures in managing diary.
- Realize the principles of effective customer service.
- Understand the concept of reception service and the responsibilities of a receptionist.
English - Arabic
- Session 1: Making and receiving phone calls
- Session 2: Handling mail
- Session 3: Filing
- Session 4: Office Equipment
- Session 5: Keeping Waste to a Minimum
- Session 6: Meeting Arrangement
- Session 7: Organizing Travel and Accommodation
- Session 8: Diary Management Procedures
- Session 9: Effective Customer Service
- Session 10: Reception Services and Procedures
Tatweer International is the first Career e-Development company in Egypt.Read full biography