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Tatweer International

Customer Service

Customer Service

EGP 249

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About the Course

In this course you'll learn how to understand the concept of customer service, the responsibilities of this position, and the types of customers and their needs.

Realize the principles on which customer service is evaluated and the types of information available to the customer service department.

And to know the most important practices and procedures practiced by the customer service. 




115 Min


6 Sessions



  • Customer Service

  • Session 1: Introduction to customer service
  • Session 2: Customer service essentials
  • Session 3: Customer service Procedures
  • Session 4: Customer service techniques
  • Session 5: Dealing with difficult situations
  • Session 6: Complying with regulations

Course by

Tatweer International

Tatweer International is the first Career e-Development company in Egypt.

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