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Tatweer International

Communication Skills & Emotional Intelligence

Communication Skills & Emotional Intelligence

EGP 99


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About the Course

For the better part of every day, you are communicating with others. Whether it’s the speech you deliver in the boardroom, the level of attention you give your friends when they are talking to you, or the look that you give to a colleague, it all means something.  You will understand the different methods of communication and how to make the most of each of them.

Communication Skills and Emotional Intelligence are valuable learned skills in the work place.  An employee with high emotional intelligence can manage his or her own impulses, communicate with others effectively, manage change well, solve problems, and use humor to build rapport in tense situations. These employees also have empathy, remain optimistic even in the face of adversity, and are gifted at educating and persuading in a sales situation and resolving customer complaints in a customer service role.

Intended Learning Objectives:

  • Understand what communication is
  • Identify ways that communication can happen
  • Identify barriers to communication and how to overcome them
  • Listen actively and effectively
  • Define and practice self-management, self-awareness, self-regulation, self-motivation,  and empathy.
  • Understand, use and manage your emotions.
  • Verbally communicate with others.
  • Successfully communicate with others in a non-verbal manner.
  • Identify the benefits of emotional intelligence.
  • Relate emotional intelligence to the workplace.

Skills

Beginner

Duration

88 Minutes

Sessions

16 Sessions

Languages

Arabic

  • Communication Skills & Emotional Intelligence

  • Session 1: Failure to Communicate Effectively
  • Session 2: Communication Skills Introduction
  • Session 3: Emotional Intelligence
  • Session 4: Module 1: The History of Communication
  • Session 5: Soft Skills
  • Session 6: Initiation of Emotional Intelligence
  • Session 7: Module 2: Interviews
  • Session 8: Google Example
  • Session 9: Definition of Intelligent Communication
  • Session 10: Dealing with Feelings
  • Session 11: Module 3: Motivation
  • Session 12: Sympathy
  • Session 13: Effective Relationship Management
  • Session 14: Module 4: Verbal Communication
  • Session 15: Non-verbal Communication skills
  • Session 16: Conclusion

Course by

Tatweer International

Tatweer International is the first Career e-Development company in Egypt.

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